Return Policy for Health Supplements

At Donghuajinlong, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return policy below for detailed information on returns and refunds.

1. Return Eligibility

To be eligible for a return, please ensure the following:

The product must have been purchased directly from Donghuajinlong.
The product must be in its original packaging.
The product must be unused and in the same condition as you received it.
The return must be initiated within 30 days from the date of purchase.

2. Non-Returnable Items

Certain items are non-returnable:

Opened or used health supplements.
Products not in their original condition.
Products damaged or missing parts for reasons not due to our error.
Products returned more than 30 days after delivery.

3. Return Process

To initiate a return, please follow these steps:

Contact Us: Email our customer service team at donghuajinlong@glycine.com or call us at [Customer Service Phone Number] with your order number and reason for return.
Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
Packaging: Securely pack the product in its original packaging, including all accessories, documentation, and proof of purchase.
Shipping: Ship the product to the address provided by our customer service team. Please ensure the RMA number is clearly marked on the package.

4. Refunds

Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within [X] business days. The refund will be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

 

5. Shipping Costs

Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Return Shipping Costs: You will be responsible for paying the shipping costs for returning your item unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at donghuajinlong@glycine.com.

 

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund.

 

8. Contact Information

If you have any questions about our return policy, please contact us:

Email: donghuajinlong@glycine.com
Phone: +86 311 66619688
Address: No.100 Mid Chemical Rd,High-tech Zone
Shijiazhuang City, Hebei Province, PR of China

9. Legal Compliance

This return policy complies with all applicable laws and regulations in the United States. We reserve the right to update or modify this policy at any time.

Please ensure to review and customize this policy to fit your specific business needs and consult with a legal advisor to ensure full compliance with U.S. regulations.